Privacy Policy

Last Updated: May 2026

At Yoga Chemistry, we value the trust you place in us. That is why we are committed to maintaining high standards for secure transactions, responsible data handling, and customer information privacy. Please read this Privacy Policy carefully to understand how we collect, use, store, share, and protect your information when you use our website.

Note: This Privacy Policy may be updated from time to time without prior notice. To ensure that you are aware of any changes, we encourage you to review this page periodically.

By visiting or using this website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access our website.

By using the website, you expressly consent to our collection, use, storage, and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms of Use.

Collection of Personally Identifiable Information and Other Information

When you use our website, we may collect and store personal information provided by you from time to time. Our primary goal in doing so is to provide you with a safe, smooth, efficient, and customized shopping experience. This allows us to offer products, services, features, and content that are most relevant to your needs, preferences, and interests.

In general, you may browse our website without telling us who you are or revealing any personal information about yourself. However, once you provide us with your personal information, you are no longer anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You may choose not to provide certain information by not using a particular service, feature, or section of the website.

We may automatically track certain information about you based on your behavior on our website. We use this information to conduct internal research on our users’ demographics, interests, preferences, and behavior so that we can better understand, protect, and serve our customers. This information is collected and analyzed on an aggregated basis.

  • This information may include, but is not limited to:
  • The URL from which you arrived at our website
  • The URL you visit after leaving our website
  • Your browser type and version
  • Your device information
  • Your IP address
  • Pages viewed on our website
  • Time spent on our website
  • Products viewed, added to cart, or purchased
  • Search terms or filters used on our website

We use data collection tools such as cookies on certain pages of the website to help analyze webpage flow, measure promotional effectiveness, improve user experience, and promote trust and safety.

Cookies are small files placed on your device that assist us in providing our services. Certain features of our website may only be available through the use of cookies. We may also use cookies to allow you to enter your password less frequently during a session and to provide content, product recommendations, and offers that may be relevant to your interests.

Most cookies are session cookies, which are automatically deleted from your device at the end of a session. You are free to decline or disable cookies if your browser permits. However, doing so may limit your ability to use certain features of the website and may require you to re-enter information more frequently.

You may also encounter cookies or similar tracking technologies on certain pages of the website that are placed by third-party service providers. We do not control the use of cookies by third parties.

If you choose to make a purchase on our website, we may collect information about your buying behavior, including products purchased, order frequency, preferences, and transaction history.

If you transact with us, we may collect additional information such as:

  • Billing address
  • Shipping address
  • Payment-related information
  • Order details
  • Transaction details
  • Delivery and tracking information

We do not directly store complete credit card, debit card, or sensitive payment information on our servers unless permitted by applicable law. Payment information may be processed securely through authorized third-party payment gateways.

If you choose to post reviews, ratings, feedback, testimonials, comments, or any other content on our website or associated platforms, we may collect and retain the information you provide. This information may be used to improve our products, resolve disputes, provide customer support, troubleshoot issues, and enhance the customer experience.

If you send us personal correspondence, such as emails, messages, letters, customer support requests, or if third parties send us correspondence regarding your activities on the website, we may collect and store such information in a file specific to you.

We may collect personally identifiable information such as your name, email address, phone number, address, and other relevant details when you create an account, place an order, subscribe to our newsletter, contact us, participate in surveys, or interact with our website.

While you may browse certain sections of our website without registering, activities such as placing an order may require you to provide certain personal information.

We may use your contact information to send you order updates, service communications, product information, offers, recommendations, and marketing communications based on your previous orders, preferences, and interests. We may also contact you after your purchase to understand your experience with us and to improve our products and services.

Use of Demographic, Profile, and Personal Information

We use personal information to provide the products and services you request.

We may use your personal information to:

  • Process and fulfill your orders
  • Deliver products to you
  • Provide customer support
  • Respond to your queries, complaints, or requests
  • Send order confirmations, shipping updates, and service messages
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Recommend products based on your interests
  • Inform you about offers, new launches, services, and updates
  • Conduct research and analysis
  • Measure consumer interest in our products and services
  • Detect and protect against fraud, errors, misuse, and illegal activity
  • Enforce our terms and conditions
  • Resolve disputes and troubleshoot problems
  • Collect payments
  • Comply with applicable laws and legal obligations

To the extent we use your personal information for marketing purposes, we will provide you with the ability to opt out of such communications.

In our efforts to continually improve our product and service offerings, we may collect and analyze demographic, behavioral, and profile data about users’ activity on our website.

We may use your IP address to help diagnose problems with our server, administer our website, identify users, gather broad demographic information, and enhance website security.

We may occasionally ask you to complete optional surveys or feedback forms. These surveys may ask for contact information and demographic information such as age, location, preferences, or interests. We use this information to tailor your experience on our website and provide content, offers, or product recommendations that may be relevant to you.


Cookies

A cookie is a small piece of information stored by a web server on a web browser so that it can be read back later by that browser. Cookies are useful for enabling the browser to remember information specific to a user.

We may place both permanent and temporary cookies on your device. These cookies help us improve website functionality, understand customer behavior, remember preferences, enhance security, and personalize your experience.

Our cookies do not contain personally identifiable information unless you have voluntarily provided such information to us.

You may choose to disable cookies through your browser settings. However, disabling cookies may affect the functionality and performance of certain parts of our website.

Sharing of Personal Information

We may share personal information with our corporate entities, affiliates, service providers, logistics partners, payment partners, technology partners, marketing partners, and other third parties where necessary to operate our business and provide services to you.

This may include sharing information for purposes such as:

  • Processing payments
  • Fulfilling orders
  • Delivering products
  • Managing customer support
  • Sending service communications
  • Conducting marketing campaigns
  • Preventing fraud or misuse
  • Improving website functionality
  • Analyzing customer behavior
  • Complying with legal obligations

We may share personal information with our affiliates or group entities to help detect and prevent identity theft, fraud, unauthorized transactions, and other potentially illegal acts. We may also share information to correlate related or multiple accounts to prevent abuse of our services.

Such entities and affiliates may not market to you as a result of such sharing unless you have explicitly opted in or unless permitted under applicable law.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, legal processes, law enforcement requests, or regulatory requirements.

We may also disclose personal information to law enforcement agencies, third-party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to:

  • Enforce our Terms of Use or Privacy Policy
  • Respond to claims that any content violates the rights of a third party
  • Protect the rights, property, or personal safety of Yoga Chemistry, our users, or the general public
  • Prevent fraud, misuse, security threats, or illegal activity

In the event that Yoga Chemistry, its assets, or its business are merged with, acquired by, reorganized, amalgamated, transferred, or restructured with another business entity, we may share or transfer some or all of your personal information to that entity. In such an event, the new entity will be required to follow this Privacy Policy or a privacy policy that offers comparable protection with respect to your personal information.

Links to Other Websites

Our website may contain links to other websites or third-party platforms. These websites may collect personally identifiable information about you.

Yoga Chemistry is not responsible for the privacy practices, content, policies, or actions of third-party websites. We encourage you to read the privacy policies of any third-party websites you visit.

 

Security Precautions

Our website adopts reasonable security measures to protect the information under our control from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Whenever you access or change your account information, we strive to provide the use of a secure server. Once your information is in our possession, we follow reasonable security practices and procedures to protect it against unauthorized access.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we make reasonable efforts to protect your personal information, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account login credentials, password, and any activities that occur under your account.

 

Choice and Opt-Out

We provide users with the opportunity to opt out of receiving non-essential promotional, marketing, or newsletter communications from us.

You may opt out of promotional communications by using the unsubscribe option provided in our emails or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still send you essential service-related communications, including order confirmations, shipping updates, account-related messages, customer support responses, and legal or policy updates.

If you wish to remove your contact information from Yoga Chemistry’s marketing lists and newsletters, please use the unsubscribe link provided in our communications or contact us at the email address mentioned below.

 

Your Consent

By using our website and/or by providing your information, you consent to the collection, use, storage, processing, and disclosure of the information you provide on the website in accordance with this Privacy Policy.

This includes, but is not limited to, your consent for sharing your information as described in this Privacy Policy.

If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it.

 

Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Yoga Chemistry
803, 8th Floor, Tower 1, Splendor Spectrum One, Sector 58, 

Gurugram, Haryana, 122102
India

Phone: +91 8800190978
Email: care@yogachemistry.com
Time: Monday to Friday, 9:30 AM to 6:30 PM IST

Questions?

For any questions, concerns, feedback, or requests regarding this Privacy Policy, please contact us at:

Email: care@yogachemistry.com
Phone: +91 8800190978